Privacy Policy

PRIVACY POLICY

Last Updated: May 10, 2026

At Radiant Site Solutions (“we,” “us,” “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website or use our services.

1. INFORMATION WE COLLECT

1.1 Information You Provide

We collect information you voluntarily provide, including:

  • Contact Information: Name, email address, phone number, mailing address
  • Service Information: Event details, service dates, location, guest count
  • Payment Information: Credit card details, billing address (processed through secure payment processors)
  • Communication Records: Messages, inquiries, feedback you send us
  • Account Information: If you create an account on our website

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • Technical Information: IP address, browser type, device type, operating system
  • Usage Information: Pages visited, time spent on pages, links clicked
  • Cookies and Similar Technologies: Small data files stored on your device
  • Location Data: General geographic location based on IP address

1.3 Information from Third Parties

We may receive information from:

  • Social media platforms (if you interact with us there)
  • Marketing partners
  • Public databases (for verification purposes)
  • Service providers who assist our operations

2. HOW WE USE YOUR INFORMATION

We use collected information to:

2.1 Provide Services

  • Process and fulfill your service requests
  • Schedule deliveries and service appointments
  • Send service confirmations and updates
  • Provide customer support

2.2 Business Operations

  • Process payments and manage accounts
  • Improve our services and website
  • Conduct research and analysis
  • Train our staff

2.3 Communication

  • Respond to your inquiries
  • Send appointment reminders
  • Provide service updates
  • Send promotional materials (with your consent)
  • Notify you of important changes

2.4 Legal Compliance

  • Comply with applicable laws
  • Respond to legal requests
  • Protect our rights and property
  • Prevent fraud and abuse

3. SHARING YOUR INFORMATION

We do not sell your personal information. We may share your information with:

3.1 Service Providers

Trusted third parties who help us operate our business:

  • Payment processors
  • Email service providers
  • Website hosting companies
  • Customer relationship management (CRM) tools
  • Analytics services

3.2 Business Partners

When necessary to provide requested services:

  • Vendors and contractors
  • Insurance providers
  • Equipment suppliers

3.3 Legal Requirements

We may disclose information when required:

  • To comply with legal obligations
  • To respond to lawful requests from authorities
  • To protect our rights, property, or safety
  • To investigate and prevent fraud

3.4 Business Transfers

If our business is sold, merged, or restructured, your information may be transferred as part of that transaction.

4. COOKIES AND TRACKING TECHNOLOGIES

4.1 What Are Cookies

Cookies are small text files stored on your device that help websites remember your preferences and improve functionality.

4.2 Types of Cookies We Use

  • Essential Cookies: Required for website operation
  • Analytics Cookies: Help us understand website usage
  • Functional Cookies: Remember your preferences
  • Marketing Cookies: Track effectiveness of marketing campaigns

4.3 Managing Cookies

You can:

  • Adjust your browser settings to block or delete cookies
  • Opt out of analytics tracking
  • Manage cookie preferences through our website (if available)

Note: Disabling cookies may affect website functionality.

5. DATA SECURITY

We implement appropriate security measures to protect your information:

  • Secure Sockets Layer (SSL) encryption for data transmission
  • Secure servers and databases
  • Limited access to personal information by authorized personnel
  • Regular security assessments and updates
  • Industry-standard payment processing through trusted providers

Important: No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. YOUR PRIVACY RIGHTS

6.1 California Residents (CCPA Rights)

If you are a California resident, you have the right to:

  • Know: Request information about personal data we collect, use, and disclose
  • Delete: Request deletion of your personal information
  • Opt-Out: Opt out of the “sale” of personal information (we do not sell data)
  • Non-Discrimination: Not be discriminated against for exercising your rights
  • Correct: Request correction of inaccurate information
  • Limit: Limit use of sensitive personal information

To exercise these rights, contact us using the information at the end of this policy.

6.2 General Privacy Rights

All users have the right to:

  • Access the personal information we have about you
  • Request correction of inaccurate information
  • Request deletion of your information (with some exceptions)
  • Withdraw consent for marketing communications
  • Lodge a complaint with relevant authorities

7. DATA RETENTION

We retain your personal information only as long as necessary:

  • Active Customers: For the duration of our business relationship
  • Past Customers: For 7 years for tax and legal purposes
  • Marketing Subscribers: Until you unsubscribe
  • Website Visitors: Anonymous data retained for analytics
  • Legal Requirements: As required by law

8. CHILDREN’S PRIVACY

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe we have collected information from a child under 13, please contact us immediately so we can take appropriate action.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

We recommend reviewing the privacy policies of any third-party sites you visit through our links.

10. EMAIL AND COMMUNICATION

10.1 Marketing Emails

You may receive marketing emails if you:

  • Sign up for our newsletter
  • Submit a contact form (with consent)
  • Provide your email during a service inquiry

10.2 Unsubscribing

You can unsubscribe at any time by:

  • Clicking the “unsubscribe” link in any marketing email
  • Contacting us directly
  • Updating your preferences in your account (if applicable)

10.3 Service Communications

Even if you opt out of marketing emails, we may still send:

  • Service confirmations
  • Appointment reminders
  • Important account or service updates
  • Legal or compliance notices

11. SOCIAL MEDIA

11.1 Our Social Media Presence

We maintain accounts on social media platforms:

  • Instagram (@radiantluxuryrestrooms)
  • Facebook

11.2 Information on Social Media

When you interact with us on social media:

  • The platform’s privacy policy applies to interactions
  • Public posts may be visible to others
  • We may collect information from your public profile

12. INTERNATIONAL USERS

Our services are intended for users in the United States, particularly Southern California. If you access our website from outside the U.S., your information will be transferred to and processed in the United States.

By using our services, you consent to this transfer and processing.

13. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be:

  • Posted on our website with the updated date
  • Communicated to active customers when significant
  • Effective upon posting

We encourage you to review this Privacy Policy periodically.

14. CONTACT US

For questions, concerns, or requests regarding your privacy or this Privacy Policy:

Radiant Site Solutions

To exercise your privacy rights, please contact us with:

  • Your full name
  • Email address used with our services
  • Specific request details
  • Verification of identity (we may request additional information)

We will respond to your request within 30 days.

15. CALIFORNIA SHINE THE LIGHT LAW

California Civil Code Section 1798.83 permits California residents to request information about disclosure of personal information to third parties for direct marketing purposes.

To make such a request, contact us at the information above.

16. DO NOT TRACK SIGNALS

Some browsers send “Do Not Track” signals. Currently, our website does not respond to these signals due to lack of industry standards. We will update our practices if standards are established.

ACKNOWLEDGMENT

By using our website and services, you acknowledge that:

  • You have read this Privacy Policy
  • You understand how your information is used
  • You consent to our data practices as described