PRIVACY POLICY
Last Updated: May 27, 2026
At Radiant Site Solutions (“we,” “us,” “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website or use our services.
1. INFORMATION WE COLLECT
1.1 Information You Provide
We collect information you voluntarily provide, including:
Contact Information: Name, email address, phone number, mailing address
Service Information: Event details, service dates, location, guest count
Payment Information: Credit card details, billing address (processed through secure payment processors)
Communication Records: Messages, inquiries, feedback you send us
Account Information: If you create an account on our website
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
Technical Information: IP address, browser type, device type, operating system
Usage Information: Pages visited, time spent on pages, links clicked
Cookies and Similar Technologies: Small data files stored on your device
Location Data: General geographic location based on IP address
1.3 Information from Third Parties
We may receive information from:
Social media platforms (if you interact with us there)
Marketing partners
Public databases (for verification purposes)
Service providers who assist our operations
2. HOW WE USE YOUR INFORMATION
We use collected information to:
2.1 Provide Services
Process and fulfill your service requests
Schedule deliveries and service appointments
Send service confirmations and updates
Provide customer support
2.2 Business Operations
Process payments and manage accounts
Improve our services and website
Conduct research and analysis
Train our staff
2.3 Communication
Respond to your inquiries
Send appointment reminders
Provide service updates
Send promotional materials (with your consent)
Notify you of important changes
2.4 Legal Compliance
Comply with applicable laws
Respond to legal requests
Protect our rights and property
Prevent fraud and abuse
3. SHARING YOUR INFORMATION
We do not sell your personal information. We may share your information with:
3.1 Service Providers
Trusted third parties who help us operate our business:
Payment processors
Email service providers
Website hosting companies
Customer relationship management (CRM) tools
Analytics services
3.2 Business Partners
When necessary to provide requested services:
Vendors and contractors
Insurance providers
Equipment suppliers
3.3 Legal Requirements
We may disclose information when required:
To comply with legal obligations
To respond to lawful requests from authorities
To protect our rights, property, or safety
To investigate and prevent fraud
3.4 Business Transfers
If our business is sold, merged, or restructured, your information may be transferred as part of that transaction.
4. COOKIES AND TRACKING TECHNOLOGIES
4.1 What Are Cookies
Cookies are small text files stored on your device that help websites remember your preferences and improve functionality.
4.2 Types of Cookies We Use
Essential Cookies: Required for website operation
Analytics Cookies: Help us understand website usage
Functional Cookies: Remember your preferences
Marketing Cookies: Track effectiveness of marketing campaigns
4.3 Managing Cookies
You can:
Adjust your browser settings to block or delete cookies
Opt out of analytics tracking
Manage cookie preferences through our website (if available)
Note: Disabling cookies may affect website functionality.
5. DATA SECURITY
We implement appropriate security measures to protect your information:
Secure Sockets Layer (SSL) encryption for data transmission
Secure servers and databases
Limited access to personal information by authorized personnel
Regular security assessments and updates
Industry-standard payment processing through trusted providers
Important: No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. YOUR PRIVACY RIGHTS
6.1 California Residents (CCPA Rights)
If you are a California resident, you have the right to:
Know: Request information about personal data we collect, use, and disclose
Delete: Request deletion of your personal information
Opt-Out: Opt out of the “sale” of personal information (we do not sell data)
Non-Discrimination: Not be discriminated against for exercising your rights
Correct: Request correction of inaccurate information
Limit: Limit use of sensitive personal information
To exercise these rights, contact us using the information at the end of this policy.
6.2 General Privacy Rights
All users have the right to:
Access the personal information we have about you
Request correction of inaccurate information
Request deletion of your information (with some exceptions)
Withdraw consent for marketing communications
Lodge a complaint with relevant authorities
7. DATA RETENTION
We retain your personal information only as long as necessary:
Active Customers: For the duration of our business relationship
Past Customers: For 7 years for tax and legal purposes
Marketing Subscribers: Until you unsubscribe
Website Visitors: Anonymous data retained for analytics
Legal Requirements: As required by law
8. CHILDREN’S PRIVACY
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
If you believe we have collected information from a child under 13, please contact us immediately so we can take appropriate action.
9. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
We recommend reviewing the privacy policies of any third-party sites you visit through our links.
10. EMAIL AND COMMUNICATION
10.1 Marketing Emails
You may receive marketing emails if you:
Sign up for our newsletter
Submit a contact form (with consent)
Provide your email during a service inquiry
10.2 Unsubscribing
You can unsubscribe at any time by:
Clicking the “unsubscribe” link in any marketing email
Contacting us directly
Updating your preferences in your account (if applicable)
10.3 Service Communications
Even if you opt out of marketing emails, we may still send:
Service confirmations
Appointment reminders
Important account or service updates
Legal or compliance notices
11. SMS COMMUNICATIONS
If you provide your phone number and opt-in to receive text messages from Radiant Site Solutions, you may receive SMS communications related to your services.
Types of Messages: You may receive appointment confirmations, delivery notifications, booking updates, billing reminders, service-related communications, and promotional offers (with explicit consent).
Message Frequency: Customers typically receive 2 to 5 messages per week related to appointments, billing, deliveries, and service updates. Frequency may be higher during active bookings.
Message and Data Rates: Message and data rates may apply depending on your wireless carrier and mobile plan. Radiant Site Solutions does not charge for SMS messages, but standard carrier rates may apply.
Opt-In: Opt-in by checking the consent box on our contact form, in person when booking, or by texting (909) 660-3060.
Opt-Out: Reply STOP to any message at any time to unsubscribe. Reply HELP for assistance.
Privacy: Your phone number is protected under this Privacy Policy. We do not sell or share your phone number with third parties for marketing purposes.
For SMS-related questions, contact us at (909) 660-3060 or info@radiantsitesolutions.com.
12. SOCIAL MEDIA
12.1 Our Social Media Presence
We maintain accounts on social media platforms:
Instagram (@radiantluxuryrestrooms)
Facebook
12.2 Information on Social Media
When you interact with us on social media:
The platform’s privacy policy applies to interactions
Public posts may be visible to others
We may collect information from your public profile
13. INTERNATIONAL USERS
Our services are intended for users in the United States, particularly Southern California. If you access our website from outside the U.S., your information will be transferred to and processed in the United States.
By using our services, you consent to this transfer and processing.
14. UPDATES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Changes will be:
Posted on our website with the updated date
Communicated to active customers when significant
Effective upon posting
We encourage you to review this Privacy Policy periodically.
15. CONTACT US
For questions, concerns, or requests regarding your privacy or this Privacy Policy:
Radiant Site Solutions
Phone: (909) 660-3060
Email: info@radiantsitesolutions.com
Website: radiantsitesolutions.com
To exercise your privacy rights, please contact us with:
Your full name
Email address used with our services
Specific request details
Verification of identity (we may request additional information)
We will respond to your request within 30 days.
16. CALIFORNIA SHINE THE LIGHT LAW
California Civil Code Section 1798.83 permits California residents to request information about disclosure of personal information to third parties for direct marketing purposes.
To make such a request, contact us at the information above.
17. DO NOT TRACK SIGNALS
Some browsers send “Do Not Track” signals. Currently, our website does not respond to these signals due to lack of industry standards. We will update our practices if standards are established.
ACKNOWLEDGMENT
By using our website and services, you acknowledge that:
You have read this Privacy Policy
You understand how your information is used
You consent to our data practices as described.